RETURN POLICY

At Boottopix, we aim to provide you with quality products and exceptional service. If for any reason you are not fully satisfied with your purchase, our return policy ensures a smooth process for returns and exchanges. Please read the following policy details carefully:

1. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Items marked as final sale or clearance are not eligible for return or exchange.
  • Boottopix reserves the right to refuse a return if the item does not meet these conditions.

2. Non-Returnable Items

  • Sale and clearance items.
  • Gift cards and promotional items.
  • Personal items such as undergarments, swimwear, or beauty products.

3. How to Initiate a Return

  1. Contact us at [email protected] with your order number and reason for return.

  2. Once your return is approved, we will provide you with a Return Authorization Number (RAN) and return shipping instructions.

  3. Pack the items securely, including the original packaging if possible, and label the package with the provided RAN.

  4. Ship the package back to the following address:

    Boottopix Returns Department
    38003 S Whitney Rd,
    Kennewick, Washington (WA), 99337,
    USA

    Phone: (509) 585-4909

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item shipped by Boottopix.
  • We recommend using a trackable shipping service, as we are not responsible for lost or undelivered packages.

5. Refund Process

  • Once your return is received and inspected, we will notify you via email.
  • If your return is approved, a refund will be processed within 5-7 business days to the original payment method. Please note that it may take additional time for your bank or credit card provider to reflect the refund.
  • Shipping fees from the original purchase are non-refundable.

6. Exchanges

  • We offer exchanges for a different size or color of the same item, subject to availability. Please specify the desired replacement when contacting us about the return.
  • If the item is unavailable, you may choose to receive a refund or store credit for future purchases.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund at no additional cost to you.

8. Late or Missing Refunds

  • If you have not received your refund after the processing period, first check with your bank or credit card company.
  • If you still have not received your refund, please contact us at [email protected] or call (509) 585-4909 for further assistance.

We are here to ensure your satisfaction with every purchase.
For any further questions or concerns, don’t hesitate to reach out to our customer service team. Thank you for shopping at Boottopix!